AURORA REMOTE ASSIST
Leverage the power of a complete IT department to manage your technology
Our Aurora Experts monitor your business critical systems such as servers, desktops and network. Our team watch and alert to slow or failing components that may impede your daily business operations.
Get prompt and easy access from a team of expert engineers, each with a specialised skill set ready to get behind your business.
AURORA REMOTE ASSIST INCLUDED SERVICES
AURORA WATCH ADDITIONAL SERVICES
Key Reasons Upgrade to AURORA REMOTE ASSIST
The perfect scaleable solution for any size business
Proactive IT management
Focus on your business by letting our experts monitor your IT environment. You can rest easy knowing that your Aurora IT Expert is always on hand to support your team with an intimate knowledge of your business and IT needs.
No More Cost Blowouts
Unexpected issues can bring your business to a standstill, potentially costing you thousands in sales and customers. Manage your entire network with one predictable monthly fee. You can rely on our expertise to drastically reduce unexpected cost blowouts and business downtime.
EASY OFFSITE SUPPORT
Experts on hand for every IT problem
Connect with us remotely via phone, email or support portal and get a prompt response. Aurora Watch gives you up to 1 hour support time per seat with one of our technical engineers.
We establish your security permeter
Bundled Anti-Virus software is available as an option for server and desktop devices supported under Managed IT service plans. We respond and resolve or alert you to any AV issues detected.
ONLINE CLOUD BACKUP
Safeguard your data investments
Online Cloud Backup is an easily managed, cost effective service that automatically performs critical business backups offsite.
This service safeguards the livelihood of your business data in the event of an office disaster.
Fast offsite support
Online system reports
Check your monthly system report to get an overview how your technology and software is preforming. Login to your Aurora IT help portal to for assistance and view your ticket history.
The real cost of an outage
Supported by your AURORA IT Experts
With a Managed Services solution, your data is backed-up, your network is maintained and your software is kept up-to-date. We ensure that your security perimeter is fortified against threats like cyber criminal activity and data loss.
We are committed to delivering the best in industry solutions for data backup and security.
|Name of the Service||AURORA |
|AURORA PREMIER |
|On-site & Remote Engineers|
|Senior & Specialist Engineers|
|Fixed fee for Travel to Remote Sites|
|Online Support Portal for Ticket Tracking|
|Service Level Agreement (SLA)|
with 1 TB storage per user
|Dedicated Support Telephone Number|
IM and HD video conferencing. Includes Skype for Business app
|Dedicated Support Email Address|
Word, Excel, PowerPoint, Outlook, Publisher, and OneNote on up to 5 PCs or Macs per user
|Management Agents and Monitoring|
for the fully installed Office experience on up to 5 tablets and 5 phones per user
|Discounted Labour Rates |
|Minimum Monthly Commitment|
on the Internet to up to 10,000 people, who can attend in a browser on nearly any device
|Proactive Maintenance Schedule|
with Group Policy, Telemetry, Shared Computer Activation
|On-site Scheduled Service(Option)|
|Travel to Local Sites Included|
|Monthly Service Reports|
|Fixed Monthly Price|
|Unlimited Support of Approved Devices|
|3 Month Risk Free Period|
|Management of your Backup Solution|
|Management of 3rd Party Backup solutions|