Managed IT

Our Partners

AURORA WATCH

Leverage the power of a complete IT department to manage your technology

Our Aurora Experts monitor your business critical systems such as servers, desktops and network.  Our team watch and alert to slow or failing components that may impede your daily business operations.

Get prompt and easy access from a team of expert engineers, each with a specialised skill set ready to get behind your business.

AURORA WATCH additional SERVICES

ONE HOUR ENGINEER
SUPPORT PER MONTH
24/7 MONITORING
MANAGED LICENCSING & HARDWARE AUDITING

AURORA WATCH AD HOC SERVICES

THIRD PARTY LIAISON
NETWORK
ADMINISTRATION
 CLOUD & NETWORK MANAGEMENT

Key Reasons Aurora Watch

The perfect scaleable solution for any size business

Proactive IT management

Future-Proof Solutions

Focus on your business by letting our experts monitor your IT environment. You can rest easy knowing that your Aurora IT Expert is always on hand to support your team with an intimate knowledge of your business and IT needs.

Fixed price

No More Cost Blowouts

Unexpected issues can bring your business to a standstill, potentially costing you thousands in sales and customers.  Manage your entire network with one predictable monthly fee. You can rely on our expertise to drastically reduce unexpected cost blowouts and business downtime.

EASY OFFSITE SUPPORT

Experts on hand for every IT problem

Connect with us remotely via phone, email or support portal and get a prompt response. Aurora Watch gives you up to 1 hour support time per seat with one of our technical engineers.

Aurora Watch – Optional Inclusions

Solutions when you need them

MANAGED ANTI-VIRUS

We establish your security permeter

Bundled Anti-Virus software is available as an option for server and desktop devices supported under Managed IT service plans. We respond and resolve or alert you to any AV issues detected.

ONLINE CLOUD BACKUP

Safeguard your data investments

Online Cloud Backup is an easily managed, cost effective service that automatically performs critical business backups offsite.

This service safeguards the livelihood of your business data in the event of an office disaster.

Fast offsite support

Online system reports

Check your monthly system report to get an overview how your technology and software is preforming. Login to your Aurora IT help portal to for assistance and view your ticket history.

The real cost of an outage

Supported by your AURORA IT Experts

With a Monotoring Services solution, your data is backed-up, your network is maintained and your software is kept up-to-date. We ensure that your security perimeter is fortified against threats like cyber criminal activity and data loss.

We are committed to delivering the best in industry solutions for data backup and security.

Name of the Service
AURORA
WATCH
AURORA PREMIER
ASSIST
AURORA REMOTE
ASSIST
On-site & Remote Engineers
Senior & Specialist Engineers
Fixed fee for Travel to Remote Sites
Online Support Portal for Ticket Tracking
Service Level Agreement (SLA)
with 1 TB storage per user
Dedicated Support Telephone Number
IM and HD video conferencing. Includes Skype for Business app
Dedicated Support Email Address
Word, Excel, PowerPoint, Outlook, Publisher, and OneNote on up to 5 PCs or Macs per user
Management Agents and Monitoring
for the fully installed Office experience on up to 5 tablets and 5 phones per user
Minimum Term
Discounted Labour Rates
Minimum Monthly Commitment
on the Internet to up to 10,000 people, who can attend in a browser on nearly any device
Proactive Maintenance Schedule
with Group Policy, Telemetry, Shared Computer Activation
On-site Scheduled Service(Option)
Travel to Local Sites Included
Monthly Service Reports
Fixed Monthly Price
Unlimited Support of Approved Devices
3 Month Risk Free Period
Management of your Backup Solution
Management of 3rd Party Backup solutions

How it Works

We delegate a certain response time depending on the situation, priority is given to your most pressing issues.
This service operates on a SLA (Service Level Agreement).
We are constantly monitoring your network and systems ensuring that your IT running at an optimum level.
Our proactive maintence means we are reducing potential problems and errors. Keeping your business running smoothly and reducing downtime.

Our Guarantee

Your Expert has access to Aurora’s wide ranging service infrastructure and knowledge systems, ensuring a high level of expertise will always be available to you.
Your service is not reliant on any one individual as Aurora IT has a wide pool of experts and consultants on hand to assist if required.
Whilst you will be nominated an Aurora Expert you will be safe in the knowledge that, if for any reason they are unavailable your service will not suffer.
We are committed to investing in the best training for our staff. Your IT Expert has the necessary skills both technically and professionally and has the experience required to deliver the support you need.
Aurora IT business ethics are one of long term customer relationship, honesty, integrity and commitment to the community