Managed IT

Services Offered

Aurora Watch

Aurora Watch provides you with a fixed cost critical system monitoring service for your business Servers.

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Aurora Premier Assist

Aurora Premier Assists provides you with the fixed cost, pro-active remote and telephone support for your IT System.

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Remote Assist

Aurora Remote Assist provides you with the fixed cost, pro-active remote and telephone support for your IT Systems.

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  • Aurora
    Watch
      • Onsite & Remote Engineers
      • Senior & Specialist Engineers
      • Fixed fee for Travel to Remote Sites
      • Online Support Portal for Ticket Tracking
      • Service Level Agreement (SLA)
      • Dedicated Support Telephone Number
      • Dedicated Support Email Address
      • Management Agents and Monitoring
      • Maximum Term
      • Discounted Labour Rates
      • Minimum Monthly Commitment
      • Not Available
      • Onsite Scheduled Service(Optional)
      • Not Available
      • Monthly Service Reports
      • Fixed Monthly Price
      • Not Available
      • 3 Month Risk Free Period
      • Includes Managed Backup
      • Management of 3rd Party Backup solutions
      • Includes Offsite Backup(Option)
    • Includes Managed Anti-Virus(Option)

  • Aurora Premier Assist
      • Onsite & Remote Engineers
      • Senior & Specialist Engineers
      • Fixed fee for Travel to Remote Sites
      • Online Support Portal for Ticket Tracking
      • Service Level Agreement (SLA)
      • Dedicated Support Telephone Number
      • Dedicated Support Email Address
      • Management Agents and Monitoring
      • Maximum Term
      • Discounted Labour Rates
      • Minimum Monthly Commitment
      • Proactive Maintenance Schedule
    • Onsite Scheduled Service(Option)
    • Travel to Local Sites Included
    • Monthly Service Reports
    • Fixed Monthly Price
    • Unlimited Support of Approved Devices
    • 3 Month Risk Free Period
    • Includes Managed Backup
    • Management of 3rd Party Backup solutions
    • Includes Offsite Backup
    • Includes Managed Anti-Virus

  • Aurora Remote Assist
      • Onsite & Remote Engineers
      • Senior & Specialist Engineers
      • Fixed fee for Travel to Remote Sites
      • Online Support Portal for Ticket Tracking
      • Service Level Agreement (SLA)
      • Dedicated Support Telephone Number
      • Dedicated Support Email Address
      • Management Agents and Monitoring
      • Maximum Term
      • Discounted Labour Rates
      • Minimum Monthly Commitment
      • Proactive Maintenance Schedule
      • Onsite Scheduled Service(Option)
      • Not Available
      • Monthly Service Reports
      • Fixed Monthly Price
      • Unlimited Support of Approved Devices
      • 3 Month Risk Free Period
      • Includes Managed Backup
      • Management of 3rd Party Backup solutions
      • Includes Offsite Backup(Option)
    • Includes Managed Anti-Virus(Option)

Name of the Service
AURORA
WATCH
AURORA PREMIER
ASSIST
AURORA REMOTE
ASSIST
On-site & Remote Engineers
Senior & Specialist Engineers
Fixed fee for Travel to Remote Sites
Online Support Portal for Ticket Tracking
Service Level Agreement (SLA)
with 1 TB storage per user
Dedicated Support Telephone Number
IM and HD video conferencing. Includes Skype for Business app
Dedicated Support Email Address
Word, Excel, PowerPoint, Outlook, Publisher, and OneNote on up to 5 PCs or Macs per user
Management Agents and Monitoring
for the fully installed Office experience on up to 5 tablets and 5 phones per user
Minimum Term
Discounted Labour Rates
Minimum Monthly Commitment
on the Internet to up to 10,000 people, who can attend in a browser on nearly any device
Proactive Maintenance Schedule
with Group Policy, Telemetry, Shared Computer Activation
On-site Scheduled Service(Option)
Travel to Local Sites Included
Monthly Service Reports
Fixed Monthly Price
Unlimited Support of Approved Devices
3 Month Risk Free Period
Management of your Backup Solution
Management of 3rd Party Backup solutions

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