| Name of the Service | AURORA WATCH | AURORA REMOTE ASSIST | AURORA PREMIER ASSIST |
| On-site & Remote Engineers |
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| Senior & Specialist Engineers |
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| Fixed fee for Travel to Remote Sites |
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| Online Support Portal for Ticket Tracking |
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| Service Level Agreement (SLA |
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| Dedicated Support Telephone Number |
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| Dedicated Support Email Address |
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| Management Agents and Monitoring |
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| Minimum Term |
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| Discounted Labour Rates |
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| Minimum Monthly Commitment |
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| Proactive Maintenance Schedule | --- |
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| On-site Scheduled Service(Option) |
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| Travel to Local Sites Included | --- | --- |
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| Monthly Service Reports |
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| Fixed Monthly Price |
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| Unlimited Support of Approved Devices | --- |
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| 3 Month Risk-Free Period |
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| Management of your Backup Solution |
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| Management of 3rd Party Backup Solutions |
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