Aurora Premier Assist

o make sure your Service gets off to a flying start, we offer a FREE start-up period to ensure the service plan is right for your company

Aurora Premier Assist

Our Aurora Premier Assist service takes the worry out of the day-to-day management of your IT environment. We team you up with an Aurora Expert that will develop an in-depth understanding of your business, your staff and IT infrastructure. They will be your expert on call and an invaluable member of your team.

SERVER, CLOUD & NETWORK MANAGEMENT
REMOTE & TELEPHONE SUPPORT
ANNUAL ONSITE REVIEW
VIRUS MONORTORING
SCHEDULED ON-SITE MAINTENANCE
NETWORK ADMINISTRATION
24/7 MONITORING
MANAGED LICENCSING & HARDWARE AUDITING
THIRD PARTY LIAISON

Key Reasons Upgrade to Managed Services

The perfect scaleable solution for any size business

Proactive IT management

Future-Proof Solutions

We begin by matching your business with an Aurora Expert who will develop an in-depth understanding of your business, staff and IT environment. You can rest easy knowing that your Aurora IT Expert is always on hand to support your team with an intimate knowledge of your business and IT needs.

Fixed price

No More Cost Blowouts

Unexpected issues can bring your business to a standstill, potentially costing you thousands in sales and customers.  Manage your entire network with one predictable monthly fee. You can rely on our expertise to drastically reduce unexpected cost blowouts and business downtime.

Onsite & Offsite support

Experts on hand for every IT problem

Your Aurora Expert will actively monitor your environment, ensuring that your technology is kept up-to-date, secure and running optimally. Connect with us remotely or we come to you, always delivering the best possible results with a smile.

The real cost of an outage

Supported by your AURORA IT Experts

With a Managed Services solution, your data is backed-up, your network is maintained and your software is kept up-to-date. We ensure that your security perimeter is fortified against threats like cyber criminal activity and data loss.

We are committed to delivering the best in industry solutions for data backup and security.

Name of the Service
AURORA
WATCH
AURORA PREMIER
ASSIST
AURORA REMOTE
ASSIST
On-site & Remote Engineers
Senior & Specialist Engineers
Fixed fee for Travel to Remote Sites
Online Support Portal for Ticket Tracking
Service Level Agreement (SLA)
with 1 TB storage per user
Dedicated Support Telephone Number
IM and HD video conferencing. Includes Skype for Business app
Dedicated Support Email Address
Word, Excel, PowerPoint, Outlook, Publisher, and OneNote on up to 5 PCs or Macs per user
Management Agents and Monitoring
for the fully installed Office experience on up to 5 tablets and 5 phones per user
Minimum Term
Discounted Labour Rates
Minimum Monthly Commitment
on the Internet to up to 10,000 people, who can attend in a browser on nearly any device
Proactive Maintenance Schedule
with Group Policy, Telemetry, Shared Computer Activation
On-site Scheduled Service(Option)
Travel to Local Sites Included
Monthly Service Reports
Fixed Monthly Price
Unlimited Support of Approved Devices
3 Month Risk Free Period
Management of your Backup Solution
Management of 3rd Party Backup solutions

How it Works

We delegate a certain response time depending on the situation, priority is given to your most pressing issues.
This service operates on a SLA (Service Level Agreement).
We are constantly monitoring your network and systems ensuring that your IT running at an optimum level.
Our proactive maintence means we are reducing potential problems and errors. Keeping your business running smoothly and reducing downtime.

Our Guarantee

Your Expert has access to Aurora’s wide ranging service infrastructure and knowledge systems, ensuring a high level of expertise will always be available to you.
Your service is not reliant on any one individual as Aurora IT has a wide pool of experts and consultants on hand to assist if required.
Whilst you will be nominated an Aurora Expert you will be safe in the knowledge that, if for any reason they are unavailable your service will not suffer.
We are committed to investing in the best training for our staff. Your IT Expert has the necessary skills both technically and professionally and has the experience required to deliver the support you need.
Aurora IT business ethics are one of long term customer relationship, honesty, integrity and commitment to the community

Our Partners