Our Aurora Premier Assist service takes the worry out of the day-to-day management of your IT environment. We team you up with an Aurora Expert that will develop an in-depth understanding of your business, your staff and IT infrastructure. They will be your expert on call and an invaluable member of your team.
Future-Proof Solutions
We begin by matching your business with an Aurora Expert who will develop an in-depth understanding of your business, staff and IT environment. You can rest easy knowing that your Aurora IT Expert is always on hand to support your team with an intimate knowledge of your business and IT needs.
No More Cost Blowouts
Unexpected issues can bring your business to a standstill, potentially costing you thousands in sales and customers. Manage your entire network with one predictable monthly fee. You can rely on our expertise to drastically reduce unexpected cost blowouts and business downtime.
Experts on hand for every IT problem
Your Aurora Expert will actively monitor your environment, ensuring that your technology is kept up-to-date, secure and running optimally. Connect with us remotely or we come to you, always delivering the best possible results with a smile.
With a Managed Services solution, your data is backed-up, your network is maintained and your software is kept up-to-date. We ensure that your security perimeter is fortified against threats like cyber criminal activity and data loss.
We are committed to delivering the best in industry solutions for data backup and security.
| Name of the Service | AURORA WATCH | AURORA REMOTE ASSIST | AURORA PREMIER ASSIST |
| On-site & Remote Engineers |
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| Senior & Specialist Engineers |
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| Fixed fee for Travel to Remote Sites |
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| Online Support Portal for Ticket Tracking |
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| Service Level Agreement (SLA |
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| Dedicated Support Telephone Number |
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| Dedicated Support Email Address |
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| Management Agents and Monitoring |
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| Minimum Term |
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| Discounted Labour Rates |
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| Minimum Monthly Commitment |
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| Proactive Maintenance Schedule | --- |
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| On-site Scheduled Service(Option) |
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| Travel to Local Sites Included | --- | --- |
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| Monthly Service Reports |
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| Fixed Monthly Price |
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| Unlimited Support of Approved Devices | --- |
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| 3 Month Risk-Free Period |
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| Management of your Backup Solution |
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| Management of 3rd Party Backup Solutions |
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