Our Aurora Experts monitor your business critical systems such as servers, desktops and network. Our team watch and alert to slow or failing components that may impede your daily business operations.
Get prompt and easy access from a team of expert engineers, each with a specialised skillset ready to get behind your business.
Future-Proof Solutions
Focus on your business by letting our experts monitor your IT environment. You can rest easy knowing that your Aurora IT Expert is always on hand to support your team with an intimate knowledge of your business and IT needs.
No More Cost Blowouts
Unexpected issues can bring your business to a standstill, potentially costing you thousands in sales and customers. Manage your entire network with one predictable monthly fee. You can rely on our expertise to drastically reduce unexpected cost blowouts and business downtime.
Experts on hand for every IT problem
Connect with us remotely via phone, email or support portal and get a prompt response. Aurora Watch gives you up to 1 hour support time per seat with one of our technical engineers.
We establish your security permeter
Bundled Anti-Virus software is available as an option for server and desktop devices supported under Managed IT service plans. We respond and resolve or alert you to any AV issues detected.
Safeguard your data investments
Online Cloud Backup is an easily managed, cost effective service that automatically performs critical business backups offsite.
This service safeguards the livelihood of your business data in the event of an office disaster.
Online system reports
Check your monthly system report to get an overview how your technology and software is performing. Login to your Aurora IT help portal for assistance and view your ticket history.
With a Monotoring Services solution, your data is backed-up, your network is maintained and your software is kept up-to-date. We ensure that your security perimeter is fortified against threats like cyber criminal activity and data loss.
We are committed to delivering the best in industry solutions for data backup and security.
| Name of the Service | AURORA WATCH | AURORA REMOTE ASSIST | AURORA PREMIER ASSIST |
| On-site & Remote Engineers |
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| Senior & Specialist Engineers |
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| Fixed fee for Travel to Remote Sites |
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| Online Support Portal for Ticket Tracking |
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| Service Level Agreement (SLA |
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| Dedicated Support Telephone Number |
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| Dedicated Support Email Address |
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| Management Agents and Monitoring |
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| Minimum Term |
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| Discounted Labour Rates |
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| Minimum Monthly Commitment |
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| Proactive Maintenance Schedule | --- |
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| On-site Scheduled Service(Option) |
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| Travel to Local Sites Included | --- | --- |
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| Monthly Service Reports |
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| Fixed Monthly Price |
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| Unlimited Support of Approved Devices | --- |
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| 3 Month Risk-Free Period |
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| Management of your Backup Solution |
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| Management of 3rd Party Backup Solutions |
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