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VIP Consultancy
Our VIP Consultancy Support gives you:
Discounted Consultancy Rates for on-site support.
Priority Telephone, Remote and On-Site Support.
How much does it cost?
Annual VIP Membership Fee of $399.
Discounted Consultancy Rates as below:
| Consultancy Type | VIP Rate | Normal Rate |
|---|---|---|
| Remote | $49 | $59 |
| Per Hour | $99 | $149 |
| Per Day | $599 | $849 |
| Response Times Per Outage | Response |
| Primary Server or Whole Network Down | 1 Working Day |
| Workstation/Standalone PC down or Primary software outage, e.g. Internet Access down. | 2 Working Days |
| Peripheral Device down or Secondary software outage. | 4 Working Days |
| Administration or Network change requests. | 10 Working Days |
Working day is Monday to Friday 9am till 5pm. Additional cost may be incurred for support outside of these hours.
Telephone support will only be available to 2 nominated contacts from the client. Issues will, with best endeavours, be resolved via telephone and remote support. If however, we deem an on-site visit necessary, then one of the nominated contacts will be advised prior to the visit.
Primary Software includes any Operating System failure or Internet/Email Software outage affecting all users. Secondary Software covers all other software.
The Business VIP Consultancy Support Package is only available to Small Businesses with a maximum of 10 workstations and a single server, for larger networks please contact us for a personalised quote.
Last Updated (Tuesday, 22 September 2009 08:04)
