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Premier Assist - from $1106 per month
Aurora Premier Assist provides you with fixed cost, pro-active remote and telephone support for your IT System.
We will provide you with telephone, remote and on-site support whenever you need it for a fixed monthly fee, giving you predictability of costs and providing exceptional support for all your IT needs.
Think of us as the expert IT staff you wished you had, approachable with brilliant ideas, skills and solutions all delivered with a friendly smile.
Service Benefits:
Your Aurora Expert will develop an in-depth understanding of your business, staff and IT solution and become an integral part of your team;
Your Aurora Expert will provide the following;
We will provide you with telephone, remote and on-site support whenever you need it for a fixed monthly fee, giving you predictability of costs and providing exceptional support for all your IT needs.
Think of us as the expert IT staff you wished you had, approachable with brilliant ideas, skills and solutions all delivered with a friendly smile.
Service Benefits:
Your Aurora Expert will develop an in-depth understanding of your business, staff and IT solution and become an integral part of your team;
Your Aurora Expert will provide the following;
- Remote and Telephone Support.
- Any required On-Site visits.
- Network Administration, such as adding Users.
- Backup and Virus Monitoring (subject to software capabilities).
- Unlimited Network Changes.
- An On-Site review of your IT Solution each year.
- All Applications, Peripherals etc validated on a test network before being installed on yours.
- Advice on expansion, performance, procurement.
The service also includes a FREE service startup to ensure the service gets off to a flying start allowing your Aurora Expert to get to know you and your IT solution fully.
How does it work?
The service is based on an SLA (Service Level Agreement) where we allocate a certain response time to each situation but it also allows us to provide pro-active maintenance of your system hopefully reducing errors and problems. Pro-Active maintenance is one where we will keep a constant eye on your IT solution, ensuring all updates are installed and that the system is running at an optimum level.
What’s left for you to do?
How does it work?
The service is based on an SLA (Service Level Agreement) where we allocate a certain response time to each situation but it also allows us to provide pro-active maintenance of your system hopefully reducing errors and problems. Pro-Active maintenance is one where we will keep a constant eye on your IT solution, ensuring all updates are installed and that the system is running at an optimum level.
What’s left for you to do?
- Clear Paper Jams and change Printer Cartridges.
- Insert Backup tapes/drives and take backups off-site.
- Report Issues to Aurora and request network changes.
- Get on with your core business and worry less about IT.
Why Aurora IT delivers more;
- You can trust that Aurora IT have invested in their staff to ensure that your IT expert has the necessary skills both technically and professionally and has the experience required to deliver the support you need.
- Your Expert has access to Aurora’s wide ranging service infrastructure and knowledge systems, ensuring a high level of expertise will always be available to you.
- Whilst you will be nominated an Aurora Expert you will be safe in the knowledge that, if for any reason they are unavailable your service will not suffer.
- Your service is not reliant on any one individual as Aurora IT has a wide pool of experts and consultants on hand to assist if required.
- Aurora IT business ethics are one of long term customer relationship, honesty, integrity and commitment to the community.
How much does it cost?
- Basic Service charge is $789 per month
- This covers: A single Server, up to 10 workstations and up to 5 peripherals (Printers, Scanners etc).
Contact us on 02 4861 733 or click here to make an enquiry and find out more.
Last Updated (Wednesday, 27 July 2011 23:01)
